Amazon Web Services, Inc.
Technology
DataCenterTechnician,ADCInfraOpsDCO
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technician, ADC InfraOps DCO at Amazon Web Services, Inc.. Skills: Data center operations, IT support, Hardware troubleshooting. Install, maintain, and repair server hardware. Troubleshoot hardware and software issues”
What You'll Achieve.
Maintain high availability of systems; Resolve issues within SLA; Ensure accurate documentation
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Bachelor's degree or equivalent practical experience, 2+ years of experience in IT support or data center operations, Experience with hardware troubleshooting, Experience with Linux or Windows operating systems
Nice to Have
Experience with network troubleshooting, Experience with scripting languages (e.g., Python, Bash), Experience with cloud platforms (e.g., AWS, Azure, GCP), Experience with data center infrastructure management (DCIM) tools
What You'll Do.
and repair server hardware
Troubleshoot hardware and software issues
Respond to and resolve IT support tickets
Perform hardware installations and upgrades
Monitor data center infrastructure
Assist with network troubleshooting
Document hardware and software configurations
Follow standard operating procedures
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations teams
Communication Scope
Ticket resolution
Full Job Description
The Infrastructure Operations team is looking for cleared Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. If you like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. Key job responsibilities All tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. You will be required to engage in physical data center activities with or without reasonable accommodation. These activities include the following: - Lifting and moving material up to 49 pounds each - Working in cramped and/or elevated locations - Bending, lifting, stretching, and reaching - Standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation - Work in a noisy environment - Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). A day in the life Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge: - Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution - Show a strong aptitude for troubleshooting and problem solving - Solve problems at their root and step back to understand the broader context - Maintain service level agreements through the implementation of proactive
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