Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterTechnician,ADCInfraOpsDCO

$63–140k San Antonio, Texas, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center Technician, ADC InfraOps DCO at Amazon Data Services, Inc.. Skills: Data center infrastructure, Hardware troubleshooting, Network troubleshooting. Resolve data center infrastructure issues. Troubleshoot hardware issues”

What You'll Achieve.

Maintain one of world's largest information system infrastructures; Deliver highest standards for safety; Deliver highest standards for security; Provide infinite capacity at lowest cost

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Troubleshooting; Problem solving; Root cause analysis

Eligibility Requirements

Physical data center activities, Lifting up to 49 pounds, Working in cramped locations, Working in elevated locations, Bending, lifting, stretching, reaching, Standing and walking 8+ hours, Ascending/descending ladders/stairs, Work in noisy environment, Work shifts longer than 8 hours, Support 24/7 operations, Active TS/SCI with polygraph

What They're Looking For.

Must Have

High school or equivalent diploma, A+ or CND or Network+ or Security+, US Citizen, TS/SCI security clearance with polygraph

Nice to Have

Hands-on experience with Dell, HP hardware, Networking experience with CCNA, Network+ certifications, Previous experience in a Data Center environment, Associate's degree in IT-related field, Two years of progressively responsible experience

What You'll Do.

Resolve data center infrastructure issues

Troubleshoot hardware issues

Troubleshoot fiber issues

Troubleshoot networking issues

Plan and track capacity

Troubleshoot hardware

Troubleshoot software

Take ownership of technical issues

Engage other teams for resolution

Solve problems at their root

Understand broader context

Maintain service level agreements

Implement proactive issue detection

How You'll Work.

Team & Collaboration

Collaborate with people across AWS; Engage other teams

Process & Methodology

Capacity planning

Full Job Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. AWS is looking for fully cleared* Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. If you like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures. * This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. Key job responsibilities You will be required to engage in physical data center activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and softwar

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