Amazon Cloud Technology (Ningxia) Co. Ltd
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterTechnicalSupportTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Technical Support Technician at Amazon Cloud Technology (Ningxia) Co. Ltd. Skills: Data Center Support, Infrastructure Operations. Problem solving for systems and network hardware. Act as primary point of contact”
What You'll Achieve.
Meet SLAs for internal customer uptime
Industry & Context.
Problem solving; Troubleshoot technical issues
Work in Zhongwei city, Lift and rack equipment
What They're Looking For.
Must Have
1+ years computer networking experience, 1+ years Linux operating systems experience, Can lift and rack equipment up to 40 pounds
Nice to Have
Can work in cramped spaces, Can work in elevated locations, Experience dealing effectively with customers, Experience operating efficiently under pressure, Experience managing work and priorities through a ticketing system, Experience with cabling infrastructure best practices, Experience with cabling infrastructure methodologies, Experience working in a data center environment, Racking and stacking gear experience, Cable management experience, Hot/cold aisle containment experience
What You'll Do.
Problem solving for systems and network hardware
Act as primary point of contact
Maintain system reliability
Prioritize and resolve issues efficiently
Troubleshoot technical issues on various platforms
Remediate physical layer outages
Perform hardware diagnostics
Support installation of server racks
Meet SLAs for internal customer uptime
Support operating partners to interact with third party
Support operating partners to interact with contractors
Contribute ideas to improve operational efficiency
Deliver small to mid-scale projects
Support Data Center rollout
Participate in team meetings for metric analysis
Participate in team meetings for project status updates
Share knowledge with other technical staff
Write technical processes
Enhance operational processes
Write operational procedures
Enhance operational procedures
How You'll Work.
Team & Collaboration
Cross-functional teams; Operating partners; Third party vendors; Contractors
Process & Methodology
Project Management, Data Center rollout
Full Job Description
Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design, planning, delivery, and operation of Amazon Web Services infrastructure. We support data centers and the servers, storage, networking, power, and cooling equipment that ensure the customers of Amazon Web Services have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations technical support managers, and other vital roles. You’ll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for the customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Data Center Technician provides technical support to designs, installs & maintains the large Cloud Computing Infrastructure in our Data Centers. We are looking for skilled Data Center Technical Support Technicians with a passion for technology to help us expand the support of DC infrastructure operation to the next level. The Our data centers to be supported are large-scale high-density centers where you will be working on changing the face of Cloud technology. Hired Candidates need to work in Zhongwei city of the Ningxia Hui Autonomous Region. Key job responsibilities Primary Job function included but not limited to the following: - Problem solving, primary point of contact for all systems and network hardware problems - Maintain a high level of system reliability by prioritizing and resolving issue efficiently - Troubleshoot technical issues on various platforms ranging from systems to networking - Remediation of
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