Johnson Controls
DataCenterScheduler&Dispatcher
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Scheduler & Dispatcher at Johnson Controls. Skills: Scheduling, Dispatching, Customer service. Receive customer calls for service. Schedule customer calls for service”
What You'll Achieve.
Timely preventative maintenance; Align with monthly forecasting goals; Ensure completion in established timeframe
Industry & Context.
Resolve concerns; Resolve customer issues
What They're Looking For.
Must Have
High school diploma or equivalent, 2-5 years service industry experience, Manage service operations experience, Manage service scheduling experience, Perform work independently, Solid organizational skills, Attention to detail skills, Interpersonal skills, Communicate with internal clients, Communicate with external clients, Handle diverse number of projects, Handle diverse number of tasks, Handle diverse number of issues, Prioritize work activities, Influence diverse teams
Nice to Have
Associate degree, Experience with project accounting, Experience with project costing principles, Basic project accounting principles, Basic project costing principles
What You'll Do.
Receive customer calls for service
Schedule customer calls for service
Manage schedule of technicians
Manage schedule of mechanics
Ensure timely preventative maintenance
Align with monthly forecasting goals
Debrief technician activities daily
Debrief mechanic activities daily
Coordinate with technicians
Coordinate with mechanics
Resolve concerns quickly
Assess job completion
Collaborate with Customer Billing Coordinators
Collaborate with Customer Support Coordinators
Progress completed jobs
Receive customer requests
Coordinate labor scheduling
Align technicians to customer needs
Align technicians to service needs
Communicate action plan to customer
Communicate services to customer
Ensure work performed to expectations
Perform follow-up with customer
Answer customer inquiries
Resolve customer issues
Escalate customer issues
Provide technicians with daily schedules
Maintain communication with technicians
Follow up on activities
Ensure completion in timeframe
Keep customer account information up to date
Create purchase orders
Confirm customer purchase orders
Attend daily team huddles
Attend weekly planning meetings
Attend weekly scheduling meetings
Monitor time reporting submission
Monitor expense reporting submission
Review unassociated time
Correct unassociated time
Complete timesheets for technicians
Perform administrative activities
How You'll Work.
Team & Collaboration
Customer Billing Coordinators; Customer Support Coordinators; Assigned Technicians; Assigned Mechanics; Team huddles; Planning meetings; Scheduling meetings
Communication Scope
Customer inquiries; Customer issues
Full Job Description
**Unleash your potential with the Johnson Controls team!** As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. **Your next incredible opportunity is just a few clicks away!** **Here 's what we have to offer** * Competitive pay * Paid vacation, holidays, and sick time * Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one * Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources * Encouraging and collaborative team environment * Dedication to safety through our Zero Harm policy * Scheduling and management support * JCI Employee discount programs (The Loop by Perk Spot) **What you will do** As a HVAC Customer Resource Coordinator, you will receive and schedule customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. * Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. * Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process. * Schedules customer calls for service Manages the schedule of assigned technici
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