Amazon Data Services, Inc.

Technology

DataCenterOpsTechnician,DCCCommunities

$51–113k New Carlisle, Indiana, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center Ops Technician, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Infrastructure support. Install server racks. Perform hardware break-fix”

What You'll Achieve.

Ensure overall availability; Ensure reliability; Meet service levels; Exceed service levels

Industry & Context.

Technology
Problems you'll solve

Fix problems; Root cause analysis

Eligibility Requirements

Primary responder rotation, Evening work, Weekend work, Holiday work, Night work, Independent work, Team work, Travel within region, Travel outside region, Lift up to 39 pounds, Participate in group lifts, Work in cramped environments, Work in elevated environments, Work in noisy environments, Bending, Lifting, Stretching, Reaching, Standing, Walking 8+ hours, Ascending ladders, Descending ladders, Ascending stairs, Descending stairs, Ascending gangways, Descending gangways, Shift work, After-hours support

What They're Looking For.

Must Have

1+ years networking, 1+ years data center operations, Willingness to participate in primary responder rotation, Support 24/7 data center operations

Nice to Have

Experience in data center, Experience in critical environment, Associate's degree, Technical certification, Equivalent professional experience, Equivalent military experience

What You'll Do.

Perform hardware break-fix

Troubleshoot network issues

Respond to operational incidents

Escalate to senior technicians

Serve as primary contact

Participate in on-call duties

Participate in scheduled maintenance

Participate in change management

Contribute to documentation

Contribute to process improvement

Analyze operational issues

Train new team members

Take ownership of technical issues

Engage other teams for resolution

Solve problems at root

Understand broader context

Maintain service level agreements

Implement proactive issue detection

Report operational issues

How You'll Work.

Team & Collaboration

Cross-functional teams; Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors

Full Job Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location. Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position may involve participation in an primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, ef

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