Amazon Data Services, Inc.
Administrative Support, Data Center Operations, Cloud Computing
DataCenterOperationsTechnician,DCCCommunities
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Operations Technician, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Hardware repair, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”
What You'll Achieve.
Ensure overall availability; Ensure reliability; Meet defined service levels; Exceed defined service levels; Provide after-hours support; Maintain highest reliability levels; Drive resolution of issues; Resolve issues impacting service availability; Implement proactive issue detection; Report operational issues
Industry & Context.
Troubleshooting skills; Resolve undefined technical problems; Solve problems at root
Primary responder rotation, Evening work, Weekend work, Holiday work, Night work, After-hours support, Traveling within regional work area, Traveling outside regional work area, Lift and move up to 40 pounds, Participate in group lifts, Work in cramped environments, Work in elevated environments, Work in noisy environments, Work up to 8+ hours standing, Work up to 8+ hours walking, Ascend ladders, Descend ladders, Ascend stairs, Descend stairs, Ascend gangways, Descend gangways, Work shift work, Work days, Work nights, Work weekends, Work holidays
What They're Looking For.
Must Have
1+ years relevant experience, 1+ years troubleshooting skills, Willingness to participate in primary responder rotation, Support 24/7 data center operations
Nice to Have
Associate's degree or equivalent, Technical certification or equivalent, Professional or military experience, Experience in Data Center environment, Understanding of network design, Understanding of network protocols, Understanding of network troubleshooting, Experience managing work via ticketing system, In-depth hardware knowledge
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Escalate to senior technicians
Serve as primary contact
Participate in on-call duties
Participate in scheduled maintenance
Participate in change management
Contribute to documentation
Contribute to process improvement
Train new team members
Take ownership of technical issues
Engage other teams for resolution
Solve problems at root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Report operational issues
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors; Other teams
Communication Scope
Effective communication
Full Job Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location. Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position may involve participation in an primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, ef
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