Amazon Data Services, Inc.
Administrative Support, Data Center Operations, Cloud Computing
DataCenterOperationsTechnician,DCCCommunities
“Data Center Operations Technician, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Hardware repair, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”
What You'll Achieve.
Ensure overall availability; Ensure reliability; Meet defined service levels; Exceed defined service levels
Industry & Context.
Troubleshooting skills; Resolve undefined technical problems; Solve problems at root
Primary responder rotation, Evening work, Weekend work, Holiday work, Night work, After-hours support, Shift work, Traveling within regional work area, Traveling outside regional work area, Lift up to 40 pounds, Participate in group lifts 41+ pounds, Work in cramped environments, Work in elevated environments, Work in noisy environments, Work up to 8+ hours, Ascend ladders, Descend ladders, Ascend stairs, Descend stairs, Ascend gangways, Descend gangways
What They're Looking For.
Must Have
1+ years relevant experience, 1+ years troubleshooting skills, Willingness to participate in primary responder rotation, Support 24/7 data center operations
Nice to Have
Associate's degree or equivalent, Technical certification or equivalent, Experience in Data Center environment, Understanding of network design, Experience managing work via ticketing system, In-depth hardware knowledge
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Escalate to senior technicians
Serve as primary contact
Participate in on-call duties
Participate in scheduled maintenance
Participate in change management
Contribute to documentation
Contribute to process improvement
Train new team members
Take ownership of technical issues
Engage other teams for resolution
Solve problems at root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Report operational issues
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors; Other teams
Communication Scope
Effective communication
Applying for this Data Center Operations Technician, DCC Communities role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Data Services, Inc.?
Real rants from real employees. Read before you apply.