Amazon Data Services, Inc.
Administrative Support, Data Center Operations, Cloud Computing
DataCenterOperationsTechnician,DCCCommunities
“Data Center Operations Technician, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Hardware repair, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”
What You'll Achieve.
Ensure overall availability; Ensure reliability; Meet service levels; Exceed service levels
Industry & Context.
Troubleshoot network issues; Resolve undefined technical problems; Solve problems at root
Primary responder rotation, Evening work, Weekend work, Holiday work, Night work, Independent work, Team work, Traveling within region, Traveling outside region, Lift up to 40 pounds, Group lifts 41+ pounds, Work in cramped environments, Work in elevated environments, Work in noisy environments, Stand for 8+ hours, Walk for 8+ hours, Ascend ladders, Descend ladders, Work shift work, Work days, Work nights, Work weekends, Work holidays, After-hours support
What They're Looking For.
Must Have
1+ years relevant experience, 1+ years troubleshooting skills, Willingness to participate in primary responder rotation, Support 24/7 data center operations
Nice to Have
Associate's degree or equivalent, Technical certification or equivalent, Professional or military experience, Experience in Data Center environment, Understanding of network design, Understanding of network protocols, Understanding of network troubleshooting, Experience managing work via ticketing system, In-depth hardware knowledge
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Escalate to senior technicians
Serve as primary contact
Participate in on-call duties
Participate in scheduled maintenance
Participate in change management
Contribute to documentation
Contribute to process improvement
Train new team members
Take ownership of technical issues
Engage other teams for resolution
Solve problems at root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Implement proactive issue reporting
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors; Other teams
Communication Scope
Effective communication
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