Amazon Web Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterOperationsTechnician
“Data Center Operations Technician at Amazon Web Services, Inc.. Skills: Data center operations, Hardware troubleshooting, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”
What You'll Achieve.
Ensure availability; Ensure reliability; Meet service levels
Industry & Context.
Work prioritization; Organizational skills; React quickly; Fix complex problems; Root cause analysis
On-call rotation, Rotating shift schedule, Work shift work
What They're Looking For.
Must Have
1+ years computer hardware troubleshooting, 1+ years computer networking, High school diploma or equivalent
Nice to Have
Experience with customer problem resolution, Operating efficiently under pressure
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Escalate to senior technicians
Serve as primary contact
Perform on-call duties
Participate in maintenance
Participate in change management
Contribute to documentation
Contribute to process improvement
Analyze operational issues
Train new team members
Take ownership of technical issues
Engage other teams for resolution
Solve problems at root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Report operational issues
How You'll Work.
Team & Collaboration
Internal and external stakeholders; Engineers; Software developers; Vendors; Contractors; Cross-functional teams
Communication Scope
Effective communication
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