Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterOperationsTechnician

$51–113k New Carlisle, Indiana, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center Operations Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware repair, Network troubleshooting. Perform server rack installations. Perform hardware break-fix on various components”

What You'll Achieve.

Ensure overall availability and reliability; Meet or exceed defined service levels

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Fix problems; Troubleshooting; Root cause analysis

Eligibility Requirements

Primary responder rotation, Evening, weekend, holiday, and/or night work, Work independently and with a team, Traveling within and outside of regional work area, Lift and/or move up to 40 pounds, Participate in group lifts for 41+ pounds, Work in an environment that operates 24/7, Provide after-hours support, Work in cramped environments, Work in elevated environments, Work in noisy environments, Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day, Ascending and descending ladders, stairs, and gangways safely, Work shift work, Work days/nights/weekends/holidays

What They're Looking For.

Must Have

1+ years of networking and troubleshooting experience, 1+ years of relevant experience in data center operations, IT support, or a similar technical field, Willingness to participate in a primary responder rotation, Support 24/7 data center operations

Nice to Have

Experience in a data center or other critical environment, Associate's degree, technical certification, or equivalent professional or military experience in a relevant field, Understanding of network design, protocols and troubleshooting, Experience managing work and priorities through a ticketing system, Understanding of in-depth hardware knowledge

What You'll Do.

Perform server rack installations

Perform hardware break-fix on various components

Troubleshoot network issues

Respond to operational incidents impacting service availability

Escalate to senior technicians and management

Serve as a primary contact point for internal

Perform on-call duties

Participate in scheduled maintenance

Participate in change management activities

Contribute to documentation

Contribute to process improvement initiatives

Analyze operational issues

Help train new team members

Onboard new team members

Take ownership of technical issues

Engage other teams to drive resolution

Solve problems at their root

Understand the broader context

Maintain service level agreements

Implement proactive issue detection

Report operational issues

How You'll Work.

Team & Collaboration

Collaborate with people across AWS; Partnering with other teams

Process & Methodology

Change management

Full Job Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location. Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position may involve participation in an primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, ef

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