Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterOperationsTechnician

$56–125k Chicago, Illinois, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center Operations Technician at Amazon Data Services, Inc.. Skills: Data center operations, Infrastructure troubleshooting, Hardware support. Troubleshoot and solve datacenter infrastructure issues. Maintain information system infrastructure”

What You'll Achieve.

Deliver highest standards for safety; Deliver highest standards for security; Provide infinite capacity at lowest cost

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Troubleshooting; Problem solving; Root cause analysis

Eligibility Requirements

Lifting up to 40 pounds, Work in cramped locations, Work in elevated locations, Work in noisy environment, Work shifts longer than 8 hours, Work shift work, Work days/nights/weekends/holidays

What They're Looking For.

Must Have

1+ years Linux OS experience, Associate's degree in IT-related field or equivalent, 2+ years server hardware experience

Nice to Have

Data center environment experience, Hands-on experience with Dell hardware, Hands-on experience with HP hardware, Networking experience with CCNA, Networking experience with Network+ certifications, Associate's degree in IT-related field plus two years of progressively responsible experience

What You'll Do.

Troubleshoot and solve datacenter infrastructure issues

Maintain information system infrastructure

Engage in physical data center activities

Plan and track capacity

Perform rack deployment

Perform hardware troubleshooting

Perform software troubleshooting

Perform rack decommissioning

Lift and move material up to 40 pounds

Work in cramped locations

Work in elevated locations

Stand and walk for up to 8+ hours

Ascend and descend ladders

Ascend and descend stairs

Ascend and descend gangways

Work in a noisy environment

Work shifts longer than 8 hours

Take ownership of technical issues

Engage other teams for resolution

Solve problems at their root

Understand broader context

Maintain service level agreements

Implement proactive issue detection

Implement proactive issue reporting

How You'll Work.

Team & Collaboration

Collaborate with people across AWS; Engage other teams when needed

Process & Methodology

Capacity planning

Full Job Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The ORD Data Center Operations team is looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. If you would like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures. Key job responsibilities We are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical data center activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardwa

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