Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterOperationsTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Operations Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware repair, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”
What You'll Achieve.
Ensure seamless data center operations; Contribute to overall availability of AWS services; Provide seemingly infinite capacity at lowest cost
Industry & Context.
Troubleshooting; Problem solving; Root cause analysis
On-call rotation, Lift and move material up to 40 pounds, Work in cramped/elevated locations, Bending, lifting, stretching, reaching, Standing and walking 8+ hours, Ascend/descend ladders/stairs, Work in industrial environment, Work shifts longer than 8 hours, Support 24/7 operations, Travel to/commute between data centers, Temporarily work at alternative sites, Travel over 50 miles, Commute less than 50 miles, Work shift work (days/nights/weekends/holidays)
What They're Looking For.
Must Have
1+ years computer networking experience, 1+ years Linux operating systems experience, Bachelor's degree in IT or CS, Experience with computer hardware troubleshooting, 1+ years computer hardware experience, 18+ months computer networking experience, Lift and rack equipment up to 40 pounds
Nice to Have
Work in cramped spaces or elevated locations, Deal effectively with customers under pressure, Manage work and priorities through ticketing system, Experience with cabling infrastructure best practices, Experience working in data center environment, Bachelor's degree or equivalent IT experience, Industry standard certifications, Understanding of Linux operating systems, Behavioral interviewing and hiring experience, Experience training and onboarding new team members
What You'll Do.
Perform server rack installations
Perform hardware break-fix
Troubleshoot network issues
Respond to operational incidents
Carry out routine network repairs
Carry out routine server hardware repairs
Carry out routine operating system repairs
Serve as primary contact point
Participate in on-call duties
Participate in scheduled maintenance
Participate in change management
Contribute to documentation
Contribute to process improvement
Analyze operational issues
Help interview new team members
Help train new team members
Help onboard new team members
Take ownership of technical issues
Engage other teams for resolution
Solve problems at their root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Implement proactive issue reporting
Improve effectiveness through process innovation
How You'll Work.
Team & Collaboration
Internal and external stakeholders; Engineers; Software developers; Vendors; Contractors; Cross-functional teams
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States). NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents
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