Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterOperationsTechIV

$0–0k Canton, Mississippi, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Data Center Operations Tech IV at Amazon Data Services, Inc.. Skills: Data center operations, Hardware repair, Network troubleshooting. Perform server rack installations. Perform hardware break-fix”

What You'll Achieve.

Contribute to overall availability; Provide seemingly infinite capacity; Deliver highest standards for safety; Deliver highest standards for security; Achieve lowest possible cost

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Troubleshooting; Problem solving; Root cause analysis

Eligibility Requirements

On-call rotation, Lifting up to 40 pounds, Working in cramped locations, Working in elevated locations, Bending, Lifting, Stretching, Reaching, Standing 8+ hours, Walking 8+ hours, Ascending ladders, Descending ladders, Ascending stairs, Descending stairs, Ascending gangways, Descending gangways, Work in industrial environment, Work shifts longer than 8 hours, Support 24/7 operations, Cover night shifts, Cover day shifts, Travel to established locations, Travel between data center locations, Commute between data center locations, Work at alternative sites, Travel frequency varies, Travel over 50 miles, Commute less than 50 miles, Work shift work, Work holidays

What They're Looking For.

Must Have

2+ years computer/server hardware troubleshooting, 2+ years IT-related experience, 2+ years computer layer 1/2 networking, Troubleshooting and repair experience, Work flexible schedule, Work weekends, nights, holidays

Nice to Have

Knowledge of network design, Knowledge of network protocols, Knowledge of network troubleshooting, Knowledge of Linux/Unix Administration, Bachelor's degree in IT-related field, Experience in data center, Experience in critical environment, Experience training new team members, Experience onboarding new team members

What You'll Do.

Perform server rack installations

Perform hardware break-fix

Troubleshoot network issues

Respond to operational incidents

Carry out routine network repairs

Carry out routine server hardware repairs

Carry out routine operating system repairs

Serve as primary contact

Perform on-call duties

Participate in scheduled maintenance

Participate in change management

Contribute to documentation

Contribute to process improvement initiatives

Analyze operational issues

Interview new team members

Train new team members

Onboard new team members

Take ownership of technical issues

Engage other teams for resolution

Solve problems at their root

Understand broader context

Maintain service level agreements

Implement proactive issue detection

Implement proactive issue reporting

Act in absence of direction

Act in absence of support

Improve effectiveness through process innovation

How You'll Work.

Team & Collaboration

Internal stakeholders; External stakeholders; Engineers; Software developers; Vendors; Contractors; Cross-functional teams

Full Job Description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States). NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational inciden

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