Amazon Data Services, Inc.
Technology
DataCenterOperationsNightManager,DCCCommunities
“Data Center Operations Night Manager, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, People management, Process improvement. Prioritize and assign trouble tickets. Manage team performance”
What You'll Achieve.
Meet or exceed defined service levels
Industry & Context.
Troubleshooting; Problem solving
On-call rotation
What They're Looking For.
Must Have
4+ years IT experience, 2+ years people management, 2+ years operations and on-call support, Bachelor's degree in computer science, engineering, mathematics or equivalent
Nice to Have
2+ years computer hardware experience, Experience in technical writing, A+ or CND or Network+ or Security+ certification, CCNA, LPIC, Linux+, AWS certification
What You'll Do.
Prioritize and assign trouble tickets
Manage team performance
Develop career paths for employees
Update internal tools
Recruit data technicians
Train data technicians
Ensure staffing levels
Manage day to day operations
Manage queue management
Manage hardware logistics
Act as subject matter expert
Measure operational KPIs and metrics
Meet operational KPIs and metrics
Inspire improvement in team process
Guide improvement in technology innovation
Guide improvement in automation
Manage large scale events
Manage work-flows for data centers
Improve through-put for data centers
Recommend policies and procedures
Document policies and procedures
Oversee policies and procedures
Maintain on-call schedule
Coordinate absence and vacations
Strive to improve Customer Experience
Ensure overall availability
Meet defined service levels
Mentor people at all levels
Propose technical solutions
Lead teams in hardware diagnostics
Lead teams in network diagnostics
Perform physical repair
Participate in site-level project work
How You'll Work.
Team & Collaboration
Cross-functional teams; Diverse teams
Process & Methodology
Project management
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