Amazon Data Services, Inc.
Technology
DataCenterOperationsManager(NightShift)
Neural analysis suggests this role is
optimal for Manager candidates.
“Data Center Operations Manager (Night Shift) at Amazon Data Services, Inc.. Skills: Data Center Operations, People Management, Technical Support. Prioritize and assign trouble tickets. Manage performance of diverse teams”
What You'll Achieve.
Meet or exceed service levels; Ensure availability and reliability
Industry & Context.
Fix complex problems; Troubleshooting
Night shift, On-call rotation
What They're Looking For.
Must Have
4+ years IT experience, 2+ years managing people, 2+ years on-call rotations, Networking and Computer Hardware experience
Nice to Have
Technical writing experience, Linux systems administration knowledge, Networking and Cabling best practices knowledge, Hardware architectures knowledge, Troubleshooting experience, System management tools knowledge, Client/server environments knowledge
What You'll Do.
Prioritize and assign trouble tickets
Manage performance of diverse teams
Develop career paths for employees
Recruit and train data technicians
Ensure efficient data center operations
Manage 7/24 shift arrangement
Manage hardware logistics
Act as subject matter expert
Measure operational KPIs and metrics
Inspire process improvement
Guide technology innovation
Manage large scale events
Manage and improve work-flows
Recommend policies and procedures
Document policies and procedures
Oversee policies and procedures
Maintain on-call schedule
Coordinate absence and vacations
Strive to improve customer experience
How You'll Work.
Team & Collaboration
Cross-functional teams; Diverse teams
Process & Methodology
Project sponsorship
Full Job Description
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work
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