Amazon Data Services, Inc.

Technology

DataCenterOperationsManager(NightShift)

$71–158k Hilliard, Ohio, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Data Center Operations Manager (Night Shift) at Amazon Data Services, Inc.. Skills: Data Center Operations, People Management, Technical Solutions. Prioritize and assign trouble tickets. Manage performance of diverse teams”

What You'll Achieve.

Meet or exceed defined service levels; Ensure availability and reliability

Industry & Context.

Technology
Problems you'll solve

Fix complex problems; Troubleshooting

Eligibility Requirements

Night shift, On-call rotation, After-hours support

What They're Looking For.

Must Have

4+ years IT experience, 2+ years managing people, 2+ years on-call rotations, Networking and Computer Hardware experience

Nice to Have

Technical writing experience, Linux systems administration knowledge, Networking and Cabling best practices knowledge, Hardware architectures knowledge, Troubleshooting experience, System management tools knowledge, Client/server environments knowledge

What You'll Do.

Prioritize and assign trouble tickets

Manage performance of diverse teams

Develop career paths for employees

Make updates in internal tools

Recruit and train data technicians

Ensure appropriate staffing levels

Ensure efficient management of day to day operations

Manage 7/24 shift arrangement

Manage hardware logistics

Act as subject matter expert

Ensure operational KPIs and metrics are measured

Inspire improvement in team process

Guide improvement in technology innovation

Guide improvement in automation

Manage large scale events

Improve through-put for operations

Meet industry best practices

Maintain on-call schedule

Coordinate absence and vacations

Strive to improve Customer Experience

How You'll Work.

Team & Collaboration

Cross-functional teams; Diverse teams

Process & Methodology

Project sponsorship

Full Job Description

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work

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