Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterOperationsManager,DCCCommunities
Neural analysis suggests this role is
optimal for Manager candidates.
“Data Center Operations Manager, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Team management, Process improvement. Prioritize and assign trouble tickets. Manage performance of diverse teams”
What You'll Achieve.
Ensure seamless data center operations; Provide seemingly infinite capacity; Deliver highest standards for safety; Deliver highest standards for security; Achieve lowest possible cost
Industry & Context.
Fix problems; Troubleshooting; Root cause analysis
Traveling within and outside regional work area, Work shift work, Work days/nights/weekends/holidays, Reliable personal vehicle, Valid driver's license, On-call schedule
What They're Looking For.
Must Have
18+ months computer/server hardware troubleshooting, 18+ months computer layer 1/2 networking experience, Work flexible schedule including weekends, nights, and holidays
Nice to Have
Experience in data center or critical environment, Bachelor's degree or equivalent IT experience, Industry standard certifications, Linux or similar operating systems understanding, Behavioral interviewing and hiring experience, Experience training and onboarding new team members
What You'll Do.
Prioritize and assign trouble tickets
Manage performance of diverse teams
Develop career paths for employees
Update internal tools
Recruit and train data technicians
Ensure appropriate staffing levels
Manage day to day data center operations
Manage 7/24 shift arrangement
Manage hardware logistics
Measure and meet operational KPIs
Inspire improvement in team process
Inspire improvement in technology innovation
Inspire improvement in automation
Manage large scale events
Act as call leader for outages
Manage work-flows for data centers
Improve throughput for data centers
Recommend policies and procedures
Document policies and procedures
Oversee policies and procedures
Meet industry best practices
Maintain on-call schedule
Strive to improve customer experience
Take ownership of technical issues
Engage other teams for resolution
Solve problems at root
Understand broader context
Maintain service level agreements
Implement proactive issue detection
Implement proactive issue reporting
How You'll Work.
Team & Collaboration
Collaborate with people across AWS; Work with a team
Full Job Description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.
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