Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterOperationsManager,DCCCommunities

$78–137k Hermiston, Oregon, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Data Center Operations Manager, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Team management, Process improvement. Prioritize and assign trouble tickets. Manage performance of diverse teams”

What You'll Achieve.

Ensure seamless data center operations; Provide seemingly infinite capacity; Deliver highest standards for safety; Deliver highest standards for security; Achieve lowest possible cost

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Fix problems; Troubleshooting; Root cause analysis

Eligibility Requirements

Traveling within and outside regional work area, Work shift work, Work days/nights/weekends/holidays, Reliable personal vehicle, Valid driver's license, On-call schedule

What They're Looking For.

Must Have

18+ months computer/server hardware troubleshooting, 18+ months computer layer 1/2 networking experience, Work flexible schedule including weekends, nights, and holidays

Nice to Have

Experience in data center or critical environment, Bachelor's degree or equivalent IT experience, Industry standard certifications, Linux or similar operating systems understanding, Behavioral interviewing and hiring experience, Experience training and onboarding new team members

What You'll Do.

Prioritize and assign trouble tickets

Manage performance of diverse teams

Develop career paths for employees

Update internal tools

Recruit and train data technicians

Ensure appropriate staffing levels

Manage day to day data center operations

Manage 7/24 shift arrangement

Manage hardware logistics

Measure and meet operational KPIs

Inspire improvement in team process

Inspire improvement in technology innovation

Inspire improvement in automation

Manage large scale events

Act as call leader for outages

Manage work-flows for data centers

Improve throughput for data centers

Recommend policies and procedures

Document policies and procedures

Oversee policies and procedures

Meet industry best practices

Maintain on-call schedule

Strive to improve customer experience

Take ownership of technical issues

Engage other teams for resolution

Solve problems at root

Understand broader context

Maintain service level agreements

Implement proactive issue detection

Implement proactive issue reporting

How You'll Work.

Team & Collaboration

Collaborate with people across AWS; Work with a team

Full Job Description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.

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