Amazon Data Services, Inc.

Technology

DataCenterOperationsManager,AWS

$71–158k Mesa, Arizona, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Data Center Operations Manager, AWS at Amazon Data Services, Inc.. Skills: Data Center Operations, People Management, Infrastructure Management. Prioritize and assign trouble tickets. Manage team performance”

What You'll Achieve.

Meet industry best practices; Meet required SLAs; Improve customer experience

Industry & Context.

Technology
Problems you'll solve

Problem solving; Troubleshooting

Eligibility Requirements

On-call rotation, After-hours support

What They're Looking For.

Must Have

Bachelor's degree or 4+ years IT experience, 2+ years people management (technical), 2+ years Networking or Computer hardware, 2+ years on-call rotations (24/7)

Nice to Have

In-depth Linux systems administration, Networking and cabling knowledge, In-depth hardware architectures, System management tools experience, Client/server environments experience, Project management experience, Technical writing experience

What You'll Do.

Prioritize and assign trouble tickets

Manage team performance

Develop career paths for employees

Update internal tools

Recruit data technicians

Train data technicians

Ensure staffing levels

Manage day to day operations

Manage queue management

Manage hardware logistics

Act as subject matter expert

Measure operational KPIs

Meet operational metrics

Inspire process improvement

Guide technology innovation

Guide automation improvement

Manage large scale events

Meet industry best practices

Maintain on-call schedule

Improve customer experience

Lead hardware diagnostics

Lead network diagnostics

Perform physical repair

Participate in site projects

How You'll Work.

Team & Collaboration

Cross-functional teams; Diverse teams

Communication Scope

Effective communication

Process & Methodology

Project management

Full Job Description

Amazon.com is a fast paced technology company and a leader in the world of Data Centers. We are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding and the drive and vision to take Amazon.com Data Center Operations to the next level. The successful candidate will have experience managing people with varying skillsets, devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include: - Prioritize and assign trouble tickets to data center technicians and operators - Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations - Developing Career Paths for the employees and to make updates in our internal tools. - Recruit and train da

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