Amazon Data Services, Inc.
Technology
DataCenterOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Data Center Operations Manager at Amazon Data Services, Inc.. Skills: Data Center Operations, People Management, Infrastructure Management. Prioritize and assign trouble tickets. Manage team performance”
What You'll Achieve.
Meet or exceed service levels; Ensure availability; Ensure reliability; Deliver highest standards for safety; Deliver highest standards for security; Provide infinite capacity; Achieve lowest possible cost
Industry & Context.
Fix complex problems; Troubleshooting
On-call rotation, Work independently, Manage teams effectively, React quickly
What They're Looking For.
Must Have
Bachelor's degree or 4+ years IT experience, 5+ years people management experience, 2+ years on-call rotation experience, Experience with Networking, Experience with Computer Hardware, High literacy in security, High literacy in safety, High literacy in customer data protection
Nice to Have
In-depth Linux systems administration knowledge, In-depth Networking knowledge, In-depth Cabling best practices knowledge, In-depth hardware architectures knowledge, Troubleshooting experience, System management tools knowledge, Client/server environments knowledge, Technical writing experience, Prior project management experience
What You'll Do.
Prioritize and assign trouble tickets
Manage team performance
Develop career paths for employees
Update internal tools
Recruit data technicians
Train data technicians
Ensure appropriate staffing levels
Manage day to day operations
Manage hardware logistics
Act as subject matter expert
Measure operational KPIs
Measure operational metrics
Inspire process improvement
Guide technology innovation
Manage large scale events
Meet industry best practices
Maintain on-call schedule
Strive to improve customer experience
How You'll Work.
Team & Collaboration
Cross-functional teams; Work with AWS teams
Communication Scope
Effective communication
Process & Methodology
Project management
Full Job Description
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7 AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Yo
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