Amazon Data Services, Inc.

Technology

DataCenterOperationsManager

$97–217k Sterling, Virginia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Data Center Operations Manager at Amazon Data Services, Inc.. Skills: Data Center Operations, People Management, Infrastructure Management. Prioritize and assign trouble tickets. Manage team performance”

What You'll Achieve.

Meet or exceed service levels; Ensure availability; Ensure reliability; Deliver highest standards for safety; Deliver highest standards for security; Provide infinite capacity; Achieve lowest possible cost

Industry & Context.

Technology
Problems you'll solve

Fix complex problems; Troubleshooting

Eligibility Requirements

On-call rotation, Work independently, Manage teams effectively, React quickly

What They're Looking For.

Must Have

Bachelor's degree or 4+ years IT experience, 5+ years people management experience, 2+ years on-call rotation experience, Experience with Networking, Experience with Computer Hardware, High literacy in security, High literacy in safety, High literacy in customer data protection

Nice to Have

In-depth Linux systems administration knowledge, In-depth Networking knowledge, In-depth Cabling best practices knowledge, In-depth hardware architectures knowledge, Troubleshooting experience, System management tools knowledge, Client/server environments knowledge, Technical writing experience, Prior project management experience

What You'll Do.

Prioritize and assign trouble tickets

Manage team performance

Develop career paths for employees

Update internal tools

Recruit data technicians

Train data technicians

Ensure appropriate staffing levels

Manage day to day operations

Manage hardware logistics

Act as subject matter expert

Measure operational KPIs

Measure operational metrics

Inspire process improvement

Guide technology innovation

Manage large scale events

Meet industry best practices

Maintain on-call schedule

Strive to improve customer experience

How You'll Work.

Team & Collaboration

Cross-functional teams; Work with AWS teams

Communication Scope

Effective communication

Process & Methodology

Project management

Full Job Description

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7 AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Yo

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