Amazon Data Services, Inc.
Technology
DataCenterOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Data Center Operations Manager at Amazon Data Services, Inc.. Skills: Data Center Operations, People Management, Process Improvement. Prioritize and assign trouble tickets. Manage team performance”
What You'll Achieve.
Meet or exceed defined service levels; Ensure availability and reliability
Industry & Context.
Fix complex problems
On-call rotation
What They're Looking For.
Must Have
4+ years IT experience, 2+ years people management, 2+ years operations and on-call support
Nice to Have
2+ years computer hardware experience, Experience in technical writing, Certification in an applicable field, Experience with system management tools, Experience with client/server environments
What You'll Do.
Prioritize and assign trouble tickets
Manage team performance
Develop career planning for teams
Lead recruiting and onboarding
Lead performance management activities
Manage and deliver mid-size projects
Manage day-to-day operations
Manage hardware logistics
Become subject matter expert
Monitor and drive operational KPIs
Ensure IT capacity availability
Inspire improvement in team process
Inspire improvement in technology innovation
Inspire improvement in automation
Manage large scale events
Act as call leader for outages
Improve workflows and throughput
Recommend policies and procedures
Document policies and procedures
Oversee policies and procedures
Coordinate on-call schedule
Attend on-call rotation
Participate in site-level project work
How You'll Work.
Team & Collaboration
Cross-functional teams; Diverse teams; Collaborate with people across AWS
Communication Scope
Effective communication
Process & Methodology
Project management
Full Job Description
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7 AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Yo
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