Amazon Data Services, Inc.

Technology

DataCenterOperationsManager

$78–137k Covington, Georgia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Data Center Operations Manager at Amazon Data Services, Inc.. Skills: Data Center Operations, People Management, Process Improvement. Prioritize and assign trouble tickets. Manage team performance”

What You'll Achieve.

Meet or exceed defined service levels; Ensure availability and reliability

Industry & Context.

Technology
Problems you'll solve

Fix complex problems

Eligibility Requirements

On-call rotation

What They're Looking For.

Must Have

4+ years IT experience, 2+ years people management, 2+ years operations and on-call support

Nice to Have

2+ years computer hardware experience, Experience in technical writing, Certification in an applicable field, Experience with system management tools, Experience with client/server environments

What You'll Do.

Prioritize and assign trouble tickets

Manage team performance

Develop career planning for teams

Lead recruiting and onboarding

Lead performance management activities

Manage and deliver mid-size projects

Manage day-to-day operations

Manage hardware logistics

Become subject matter expert

Monitor and drive operational KPIs

Ensure IT capacity availability

Inspire improvement in team process

Inspire improvement in technology innovation

Inspire improvement in automation

Manage large scale events

Act as call leader for outages

Improve workflows and throughput

Recommend policies and procedures

Document policies and procedures

Oversee policies and procedures

Coordinate on-call schedule

Attend on-call rotation

Participate in site-level project work

How You'll Work.

Team & Collaboration

Cross-functional teams; Diverse teams; Collaborate with people across AWS

Communication Scope

Effective communication

Process & Methodology

Project management

Full Job Description

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7 AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Yo

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