Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterOperationTechnician

$51–113k Seattle, Washington, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center Operation Technician at Amazon Data Services, Inc.. Skills: Data center operations, Hardware repair, Network troubleshooting. Install server racks. Perform hardware break-fix”

What You'll Achieve.

Ensure overall availability and reliability; Meet or exceed defined service levels

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Troubleshooting; Problem-solving skills

Eligibility Requirements

On-call rotation, Rotating shift schedule, Traveling within and outside regional work area

What They're Looking For.

Must Have

1+ years computer hardware troubleshooting, 1+ years computer networking, High school diploma or equivalent

Nice to Have

Experience in colocation data center

What You'll Do.

Perform hardware break-fix

Troubleshoot network issues

Respond to operational incidents

Repair network hardware

Repair server hardware

Participate in site-level project work

Take ownership of technical issues

Engage other teams for resolution

Escalate issues to senior technicians

Detect and report issues

Enhance effectiveness through process innovation

Interview new team members

Train new team members

Onboard new team members

How You'll Work.

Team & Collaboration

Work with a team; Collaborate with people across AWS; Engage other teams

Full Job Description

At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand the Cloud, this is your chance to make history. The Infrastructure Operations organization is looking for Data Center Technicians to take AWS Data Center Operations to the next level. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7 and on a rotating shift schedule AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite cap

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