Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterManager(NightShift)

$78–137k Mesa, Arizona, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Data Center Manager (Night Shift) at Amazon Data Services, Inc.. Skills: Data center operations, People management, Infrastructure management. Prioritize and assign trouble tickets. Manage team performance”

What You'll Achieve.

Ensure appropriate staffing levels; Meet industry best practices; Meet required SLAs; Improve customer experience

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Troubleshooting; Root cause analysis

Eligibility Requirements

Night Shift, On-call rotation, Ability to travel, Travel frequency varies

What They're Looking For.

Must Have

4+ years IT experience, 2+ years people management, 2+ years operations support, 2+ years on-call support

Nice to Have

2+ years computer hardware experience, Technical writing experience, A+ certification, Net+ certification, Sec+ certification, CCNA certification, LPIC certification, Linux+ certification, AWS certification, CND certification, Network+ certification, Security+ certification

What You'll Do.

Prioritize and assign trouble tickets

Manage team performance

Recruit data technicians

Train data technicians

Ensure efficient management

Manage day-to-day operations

Manage hardware logistics

Act as subject matter expert

Measure operational KPIs

Meet operational metrics

Inspire process improvement

Guide technology innovation

Guide automation improvement

Manage large scale events

Meet industry best practices

Maintain on-call schedule

Strive to improve customer experience

How You'll Work.

Team & Collaboration

Cross-functional teams; Diverse teams

Process & Methodology

Project sponsorship

Full Job Description

Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) Key job responsibilities The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:  Prioritize and assign trouble tickets to data center technicians and operators  Manage the p

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