Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterManager(NightShift)

$78–137k Mesa, Arizona, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Data Center Manager (Night Shift) at Amazon Data Services, Inc.. Skills: Data center operations, People management, Process improvement. Prioritize and assign trouble tickets. Manage team performance”

What You'll Achieve.

Meet industry best practices; Meet required SLAs

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Troubleshooting

Eligibility Requirements

Night Shift, On-call rotation, Travel over 50 miles, Commute less than 50 miles

What They're Looking For.

Must Have

4+ years IT experience, 2+ years people management, 2+ years operations support, 2+ years on-call support, Ability to travel as needed, Willingness to work at alternative sites

Nice to Have

2+ years computer hardware experience, Experience in technical writing, Certification in applicable field, Experience with system management tools, Experience with client/server environments

What You'll Do.

Prioritize and assign trouble tickets

Manage team performance

Develop career paths for employees

Recruit and train technicians

Ensure efficient data center operations

Manage day-to-day operations

Manage hardware logistics

Act as subject matter expert

Measure operational KPIs

Meet operational metrics

Inspire improvement in team process

Inspire improvement in technology innovation

Inspire improvement in automation

Manage large scale events

Meet industry best practices

Maintain on-call schedule

Improve customer experience

How You'll Work.

Team & Collaboration

Collaborate with people across AWS

Process & Methodology

Project sponsorship

Full Job Description

Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) Essential Requirements: • Ability to travel to or commute between data center locations as needed • Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational • Travel frequency wi

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