Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterManager,DCO
Neural analysis suggests this role is
optimal for Manager candidates.
“Data Center Manager, DCO at Amazon Data Services, Inc.. Skills: Data center operations, People management, Process improvement. Prioritize and assign trouble tickets. Manage team performance”
What You'll Achieve.
Meet industry best practices; Meet required SLAs; Improve customer experience
Industry & Context.
Troubleshooting; Root cause analysis
On-call rotation, Ability to travel, Commute to sites, Work at alternative sites
What They're Looking For.
Must Have
4+ years IT experience, 2+ years people management, 2+ years operations and on-call support
Nice to Have
2+ years computer hardware experience, Experience in technical writing, Certification in applicable field, Experience with system management tools, Experience with client/server environments
What You'll Do.
Prioritize and assign trouble tickets
Manage team performance
Recruit and train technicians
Ensure efficient day-to-day operations
Manage hardware logistics
Act as subject matter expert
Measure operational KPIs
Inspire process improvement
Inspire technology innovation
Manage large scale events
Maintain on-call schedule
How You'll Work.
Team & Collaboration
Cross-functional teams; Global data center operations
Process & Methodology
Project sponsorship
Full Job Description
Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) Key job responsibilities The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include: - Prioritize and assign trouble tickets to data center technicians and operators - Manage the p
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