Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterManager,DataCenterOperations

$78–137k Ashburn, Virginia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Data Center Manager, Data Center Operations at Amazon Data Services, Inc.. Skills: Data center operations, People management, Infrastructure maintenance. Prioritize and assign trouble tickets. Manage team performance”

What You'll Achieve.

Meet industry best practices; Meet required SLAs

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Troubleshooting

Eligibility Requirements

On-call rotation, Ability to travel, Work at alternative sites

What They're Looking For.

Must Have

4+ years IT experience or Bachelor's degree, 2+ years people management experience, 2+ years operations and on-call support experience

Nice to Have

2+ years computer hardware experience, Experience in technical writing, Certification in an applicable field

What You'll Do.

Prioritize and assign trouble tickets

Manage team performance

Develop career paths for employees

Recruit and train data technicians

Ensure efficient day-to-day operations

Manage 7/24 shift arrangements

Act as subject matter expert

Ensure operational KPIs are met

Inspire improvement in team process

Inspire improvement in technology innovation

Inspire improvement in automation

Manage large scale events

Manage and improve workflows

Recommend policies and procedures

Document policies and procedures

Oversee policies and procedures

Maintain on-call schedule

Coordinate absence and vacations

Strive to improve customer experience

How You'll Work.

Team & Collaboration

Collaborate with people across AWS

Process & Methodology

Project sponsorship

Full Job Description

Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) Key job responsibilities The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include: - Prioritize and assign trouble tickets to data center technicians and operators - Manag

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