Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterManager,DataCenterOperations
Neural analysis suggests this role is
optimal for Manager candidates.
“Data Center Manager, Data Center Operations at Amazon Data Services, Inc.. Skills: Data center operations, People management, Infrastructure maintenance. Prioritize and assign trouble tickets. Manage team performance”
What You'll Achieve.
Meet industry best practices; Meet required SLAs
Industry & Context.
Troubleshooting
On-call rotation, Ability to travel, Work at alternative sites
What They're Looking For.
Must Have
4+ years IT experience or Bachelor's degree, 2+ years people management experience, 2+ years operations and on-call support experience
Nice to Have
2+ years computer hardware experience, Experience in technical writing, Certification in an applicable field
What You'll Do.
Prioritize and assign trouble tickets
Manage team performance
Develop career paths for employees
Recruit and train data technicians
Ensure efficient day-to-day operations
Manage 7/24 shift arrangements
Act as subject matter expert
Ensure operational KPIs are met
Inspire improvement in team process
Inspire improvement in technology innovation
Inspire improvement in automation
Manage large scale events
Manage and improve workflows
Recommend policies and procedures
Document policies and procedures
Oversee policies and procedures
Maintain on-call schedule
Coordinate absence and vacations
Strive to improve customer experience
How You'll Work.
Team & Collaboration
Collaborate with people across AWS
Process & Methodology
Project sponsorship
Full Job Description
Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) Key job responsibilities The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include: - Prioritize and assign trouble tickets to data center technicians and operators - Manag
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