Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Data Center Manager at Amazon Data Services, Inc.. Skills: Data center operations, People management, Process improvement. Prioritize trouble tickets. Assign trouble tickets”
What You'll Achieve.
Meet industry best practices; Meet required SLAs; Improve customer experience
Industry & Context.
Troubleshooting
Ability to travel, Commute between locations, Work at alternative sites, On-call rotation, Travel over 50 miles, Commute less than 50 miles
What They're Looking For.
Must Have
4+ years IT experience, 2+ years people management, 2+ years operations support, 2+ years on-call support, Bachelor's degree in computer science, Bachelor's degree in engineering, Bachelor's degree in mathematics
Nice to Have
2+ years computer hardware experience, Troubleshooting hardware experience, Repairing hardware experience, Technical writing experience
What You'll Do.
Prioritize trouble tickets
Assign trouble tickets
Manage team performance
Recruit data technicians
Train data technicians
Ensure efficient operations
Manage day-to-day operations
Manage hardware logistics
Act as subject matter expert
Measure operational KPIs
Meet operational metrics
Inspire process improvement
Inspire technology innovation
Manage large scale events
Meet industry best practices
Maintain on-call schedule
Improve customer experience
How You'll Work.
Team & Collaboration
Cross-functional teams; Diverse teams
Process & Methodology
Project sponsorship
Full Job Description
Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) Essential Requirements: • Ability to travel to or commute between data center locations as needed • Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational • Travel frequency wi
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