Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Data Center Manager at Amazon Data Services, Inc.. Skills: Data center operations, People management, Process improvement. Prioritize and assign trouble tickets. Manage team performance”
What You'll Achieve.
Meet operational KPIs; Meet required SLAs
Industry & Context.
Hardware diagnostics; Network diagnostics; Troubleshooting
Ability to travel, Commute between locations, Work at alternative sites, On-call rotation
What They're Looking For.
Must Have
4+ years IT experience, 2+ years people management, 2+ years operations support, On-call support experience
Nice to Have
2+ years computer hardware experience, Technical writing experience, Applicable field certification
What You'll Do.
Prioritize and assign trouble tickets
Manage team performance
Recruit and train technicians
Ensure efficient operations management
Manage day-to-day operations
Measure operational KPIs
Inspire process improvement
Guide technology innovation
Guide automation improvement
Manage large scale events
Meet industry best practices
Maintain on-call schedule
Strive to improve customer experience
How You'll Work.
Team & Collaboration
Cross-functional collaboration
Process & Methodology
Project sponsorship
Full Job Description
Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) Essential Requirements: • Ability to travel to or commute between data center locations as needed • Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational • Travel frequency wi
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