Amazon Corporate Services Pty Ltd

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

DataCenterITSupportEngineer,MEL-DCO

A$76–106k ~AI est. Melbourne, Victoria, Australia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center IT Support Engineer, MEL - DCO at Amazon Corporate Services Pty Ltd. Skills: Data Center Operations, IT Support, Infrastructure Management. Prioritize and resolve trouble tickets. Escalate systems and problems”

What You'll Achieve.

Increase customer uptime

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Problem solving; Troubleshooting

Eligibility Requirements

24x7 On-Call requirements, Lift and rack equipment

What They're Looking For.

Must Have

1+ years computer networking experience, 1+ years Linux operating systems experience, Bachelor's degree in IT or CS, Experience with computer hardware troubleshooting, Can lift and rack equipment up to 40 pounds

Nice to Have

Work in cramped spaces or elevated locations, Deal effectively with customers, Operate efficiently under pressure, Manage work and priorities through ticketing system, Cabling infrastructure best practices, Experience working in a data center environment

What You'll Do.

Prioritize and resolve trouble tickets

Escalate systems and problems

Deep dive into server issues

Troubleshoot technical issues on platforms

Remediate physical layer outages

Remediate physical power issues on racks

Participate in power and cooling events

Meet 24x7 on-call requirements

Respond during shift rotations

Install and configure racks of hosts

Triage and resolve trouble tickets

Act as data center point of contact

Replace server and network device parts

Ensure correct rotation of parts and spares

Define metrics to increase customer uptime

Enforce security best practices

Interact with third party vendors

Contribute ideas to improve operational efficiency

Participate in high impact projects

Deliver on high impact projects

Participate in team meetings

Update project status

Build cloud infrastructure

Share knowledge with staff

Educate less technical staff

Contribute to hiring process

Participate in candidate interviews

How You'll Work.

Team & Collaboration

Cross-functional teams; Team meetings

Process & Methodology

Project delivery

Full Job Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Data Centre Operations designs, installs and maintains the world’s largest Computing Infrastructure. We are looking for skilled Data Centre Technicians with a passion for technology to help us expand to the next level. More about us: Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. Mid 2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and capacity, we continue to expand our Data Centres in every region! Our content delivery service, Front, has expanded its Data Centre presence by over 50% worldwide in the last 12 months and are expected to continue increasing! This requires talented people to build and manage. We hope it is you! The Opportunity: Data Centre Technician This role is a unique oppo

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