Amazon Corporate Services Pty Ltd
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
DataCenterITSupportEngineer,MEL-DCO
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center IT Support Engineer, MEL - DCO at Amazon Corporate Services Pty Ltd. Skills: Data Center Operations, IT Support, Infrastructure Management. Prioritize and resolve trouble tickets. Escalate systems and problems”
What You'll Achieve.
Increase customer uptime
Industry & Context.
Problem solving; Troubleshooting
24x7 On-Call requirements, Lift and rack equipment
What They're Looking For.
Must Have
1+ years computer networking experience, 1+ years Linux operating systems experience, Bachelor's degree in IT or CS, Experience with computer hardware troubleshooting, Can lift and rack equipment up to 40 pounds
Nice to Have
Work in cramped spaces or elevated locations, Deal effectively with customers, Operate efficiently under pressure, Manage work and priorities through ticketing system, Cabling infrastructure best practices, Experience working in a data center environment
What You'll Do.
Prioritize and resolve trouble tickets
Escalate systems and problems
Deep dive into server issues
Troubleshoot technical issues on platforms
Remediate physical layer outages
Remediate physical power issues on racks
Participate in power and cooling events
Meet 24x7 on-call requirements
Respond during shift rotations
Install and configure racks of hosts
Triage and resolve trouble tickets
Act as data center point of contact
Replace server and network device parts
Ensure correct rotation of parts and spares
Define metrics to increase customer uptime
Enforce security best practices
Interact with third party vendors
Contribute ideas to improve operational efficiency
Participate in high impact projects
Deliver on high impact projects
Participate in team meetings
Update project status
Build cloud infrastructure
Share knowledge with staff
Educate less technical staff
Contribute to hiring process
Participate in candidate interviews
How You'll Work.
Team & Collaboration
Cross-functional teams; Team meetings
Process & Methodology
Project delivery
Full Job Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Data Centre Operations designs, installs and maintains the world’s largest Computing Infrastructure. We are looking for skilled Data Centre Technicians with a passion for technology to help us expand to the next level. More about us: Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. Mid 2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and capacity, we continue to expand our Data Centres in every region! Our content delivery service, Front, has expanded its Data Centre presence by over 50% worldwide in the last 12 months and are expected to continue increasing! This requires talented people to build and manage. We hope it is you! The Opportunity: Data Centre Technician This role is a unique oppo
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