Amazon Corporate Services Pty Ltd

Technology

DataCenterITSupportEngineer,DataCentreOperations

A$79–107k Melbourne, Victoria, Australia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Data Center IT Support Engineer, Data Centre Operations at Amazon Corporate Services Pty Ltd. Skills: Data Center Operations, Infrastructure Installation, Troubleshooting. Act as escalation point. Troubleshoot systems and problems”

Industry & Context.

Technology
Problems you'll solve

Troubleshooting

Eligibility Requirements

Shift work, Lift & rack equipment, Work in cramped spaces, Work in elevated locations, Valid driver’s license, Own vehicle

What They're Looking For.

Must Have

2+ years computer hardware troubleshooting, 1+ years computer networking, High school diploma

Nice to Have

Customer interaction experience, Operating efficiently under pressure

What You'll Do.

Act as escalation point

Troubleshoot systems and problems

Deep dive into Linux server issues

Remediate physical layer outages

Remediate physical power issues

Participate in power & cooling events

Install & configure racks of hosts

Triage & resolve trouble tickets

Physically replace server parts

Physically replace network parts

Ensure correct rotation of parts

Enforce security best practices

Interact with third party vendors

Interact with contractors

Engage with Remote Hands & Eyes

How You'll Work.

Team & Collaboration

Work with logistics; Work with other teams; Engage with Remote Hands & Eyes

Full Job Description

Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company. You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges. Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. This role is a unique opportunity to work in some of the most advanced data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region. Salary Range : 78900 - 106800 AUD per year Key job responsibilities - Escalation point and technical troubleshooter for all Systems and problems. - Deep diving into Linux server issues. - Remediation of physical layer outages, both Systems & Network. - Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events. - Shift work (4 days on and 4 days off including night shifts on a rotational basis). - Install & configure racks of hosts in line with internal SLAs. - Triage & resolve trouble tickets for all devices in your region. - Physical replacement of server and network device parts. - Ensure correct rotation of parts & spares. - Enforcing Amazons Security Best Practices. - Interact with third party vendors & contractors. - Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs. - This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment. - It may require w

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