Amazon Data Services, Inc.
Technology
DataCenterEngineeringOperationsTechnician,DCCCommunities
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Data Center Engineering Operations Technician, DCC Communities at Amazon Data Services, Inc.. Skills: Data center operations, Critical facility systems, Incident management, Vendor management. Operate and maintain data center facilities. Monitor critical facility systems”
Industry & Context.
Troubleshoot equipment; Repair equipment
Flexible schedule, Lift 49 pounds, Stand for extended periods, Climb ladders, Work in confined spaces, Work in hot environments, Work in noisy environments, Work at heights, Work with hazardous materials
What They're Looking For.
Must Have
5+ years of experience in data center operations, Experience with critical facility systems, Experience with building operations, Experience with electrical and mechanical systems, Experience with data center infrastructure management (DCIM), Experience with monitoring and control systems, Experience with incident management, Experience with change management, Experience with problem management, Experience with vendor management, Experience with safety protocols, Experience with security protocols, Experience with customer service, Experience with basic networking concepts, Experience with basic IT hardware concepts, Experience with basic software concepts, Ability to work a flexible schedule, Ability to lift 49 pounds, Ability to stand for extended periods, Ability to climb ladders, Ability to work in confined spaces, Ability to work in hot and noisy environments, Ability to work at heights, Ability to work with hazardous materials, Ability to obtain a forklift certification
Nice to Have
Associate's degree in a technical field, Experience with data center design, Experience with data center construction, Experience with project management, Experience with budgeting, Experience with data center security systems, Experience with fire suppression systems, Experience with emergency power systems, Experience with cooling systems, Experience with UPS systems, Experience with generators, Experience with electrical distribution, Experience with mechanical systems, Experience with building automation systems, Experience with IT hardware, Experience with IT software, Experience with networking, Experience with customer relationship management (CRM), Experience with IT service management (ITSM), Experience with Six Sigma, Experience with Lean
What You'll Do.
Operate and maintain data center facilities
Monitor critical facility systems
Respond to incidents and emergencies
Perform preventative maintenance
Troubleshoot and repair equipment
Manage vendors and contractors
Ensure safety and security protocols are followed
Provide customer service to internal and external stakeholders
Document all activities and changes
Participate in training and development programs
Assist with data center design and construction projects
Manage data center infrastructure management (DCIM) tools
Manage monitoring and control systems
Manage incident management processes
Manage change management processes
Manage problem management processes
Manage vendor relationships
Implement safety protocols
Implement security protocols
Provide customer support
Maintain basic networking concepts
Maintain basic IT hardware concepts
Maintain basic software concepts
Obtain forklift certification
How You'll Work.
Team & Collaboration
Cross-functional teams; Vendors and contractors; Internal stakeholders; External stakeholders
Communication Scope
Customer service; Documentation
Process & Methodology
Project management, Budgeting, Six Sigma, Lean
Full Job Description
How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history! Key job responsibilities - Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability - Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS) - Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA) - Perform rack installs and rack decommissioning within internal SLA - Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment - Technical writing to support change management program - Monitor daily work requests and manage to resolution, and execute projects from conception to completion - On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation - Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations. - Role may su
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