SuperStaff
Outsourcing/Offshoring
DataBrokerRemovalQAAnalyst
“Data Broker Removal QA Analyst at SuperStaff. Skills: Quality Assurance, Compliance, Audit, Process Management. Conduct audits across multiple operational workflows. Evaluate task accuracy, verification compliance, evidence quality”
What You'll Achieve.
ensuring compliance with quality and security standards; identifying performance trends; supporting continuous improvement initiatives
Industry & Context.
analytical mindset; identify trends; identify root causes
Comfortable working onsite, Supporting US-overlapping/night shift operations
What They're Looking For.
Must Have
2–4 years of experience in BPO Quality Assurance, compliance, audit, or related QA roles, Direct audit experience against documented procedures, Proven experience auditing process-driven or playbook-based operations, analytical and reporting skills, Excellent written and verbal English communication skills, Experience delivering constructive feedback and facilitating calibration discussions, attention to detail and ability to maintain consistency in audit execution, Familiarity with sampling methodologies and quality monitoring processes
Nice to Have
Content moderation QA, claims processing QA, compliance operations QA, and privacy operations QA are all strongly relevant backgrounds, Background in privacy operations, compliance, healthcare, financial services, content moderation, or similar regulated environments, Familiarity with ISO 27001, HIPAA, GDPR, or Philippine Data Privacy Act standards
What You'll Do.
Conduct audits across multiple operational workflows
Evaluate task accuracy
verification compliance
Evaluate adherence to PII handling standards
Identify individual versus systemic performance issues
Recommend appropriate actions for performance issues
Facilitate weekly QA calibration sessions
Support coaching initiatives by providing audit findings
Provide actionable feedback
Contribute to weekly quality and performance reporting
Flag broker playbook card discrepancies
Escalate recurring workflow or process discrepancies
Detect and report security or PII handling violations
Assist in maintaining and improving QA processes
Assist in maintaining and improving audit methodologies
Participate in failed case reviews
Provide audit-based recommendations
How You'll Work.
Team & Collaboration
Facilitate weekly QA calibration sessions with operations leadership; Facilitate weekly QA calibration sessions with client counterparts; Support coaching initiatives
Communication Scope
Excellent written and verbal English communication skills; Experience delivering constructive feedback; Facilitating calibration discussions
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