Vanguard
Financial Services
DataAnalyst,Specialist
Neural analysis suggests this role is
optimal for Senior candidates.
“Data Analyst, Specialist at Vanguard. Skills: Analytics, Experimentation, Customer behavior. Understand business needs. Structure requests into analytical projects”
What You'll Achieve.
Improve client acquisition; Improve onboarding conversion; Improve customer experience; Improve operational efficiency; Drive strategic decision-making; Evaluate product enhancements; Evaluate business impact; Drive business outcomes
Industry & Context.
Analytical rigor; Identify friction points; Identify drop-offs; Identify conversion opportunities; Identify experience improvements
What They're Looking For.
Must Have
Minimum of five years’ work experience, Bachelor’s degree, SQL and Python skills, Hands-on experience with A/B testing, Experience analyzing large-scale structured and behavioral datasets
Nice to Have
Graduate degree preferred, Experience in product analytics, Experience in digital analytics, Experience in customer journey analytics, Experience in experimentation-driven environments, Experience with digital analytics platforms, Experience building dashboards, Experience with Tableau, Financial services experience, Fintech experience, E-commerce experience, Consumer digital product experience
What You'll Do.
Understand business needs
Structure requests into analytical projects
Lead complex analytical initiatives
Analyze digital customer journeys
Analyze onboarding funnels
Identify friction points
Identify conversion opportunities
Identify experience improvements
Evaluate product enhancements
Evaluate business impact
Define success metrics
Influence roadmap prioritization
Support data-driven decision making
Translate complex analytical findings
Provide clear business recommendations
Perform executive-level storytelling
Understand customer interactions
Mentor junior analysts
Provide guidance to analytical resources
Acquire structured data
Compile structured data
Acquire unstructured data
Compile unstructured data
Verify data reasonableness
Perform analyses of historical data
Use advanced analytical methods
Validate analytical techniques
Champion data storytelling
Influence strategic decisions
Drive business outcomes
How You'll Work.
Team & Collaboration
Partner with Product; Partner with UX; Partner with Technology; Partner with Operations; Work with internal partners; Collaborate with Product Managers; Collaborate with UX; Collaborate with Technology teams; Guidance to analytical resources
Communication Scope
Executive-level storytelling; Business recommendations
Process & Methodology
Analytical projects
Full Job Description
This role will lead analytics for Vanguard’s Open an Account (OA) digital onboarding journey - a highly visible digital experience focused on improving client acquisition, onboarding conversion, customer experience, and operational efficiency. The individual will partner closely with Product, UX, Technology, and Operations teams to drive strategic decision-making through experimentation, funnel analytics, customer behavior insights, and measurement frameworks. This role requires strong analytical rigor, product thinking, stakeholder influence, and the ability to operate in ambiguous, fast-moving environments. **Core Responsibilities** * Works with internal partners to understand business needs, structures requests into analytical projects, and leads complex analytical initiatives to completion. * Analyze digital customer journeys and onboarding funnels to identify friction points, drop-offs, conversion opportunities, and experience improvements. * Designs, measures, and interprets A/B tests and other experimentation methodologies to evaluate product enhancements and business impact. * Partners with Product Managers, UX, and Technology teams to define success metrics, influences roadmap prioritization, and supports data-driven decision making. * Translates complex analytical findings into clear business recommendations and executive-level storytelling. * Works with digital, behavioral, and clickstream data to understand customer interactions across onboarding journeys and digital experiences. * Mentors junior analysts and provides guidance to onshore/offshore analytical resources supporting the onboarding journeys. * Acquires and compiles structured and unstructured data and verifies its quality, accuracy and reasonableness. * Performs analyses of historical data to surface trends and insights using advanced analytical methods. Validates analytical techniques employed by other analysts. * Champions the use of data storytelling to influence strategic decisions and dri
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