DataAnalyst

**Mission** At ING, we believe in giving people the freedom to grow, explore, and build what matters to them. Our Analytics capabilities stand at the heart of that mission — powering decisions that shape products, protect customers, and help millions stay a step ahead in life and business. If you’re passionate about turning data into actionable insights that drive business growth, you’ll feel right at home here. **About the team** You’ll join a **deeply analytical team** within Retail Banking, focused on turning **complex data into clear, actionable insights**. The team partners closely with business stakeholders to uncover hidden patterns, support data‑driven decision‑making, and enable leaders to maximize impact. You will work closely with Analytics peers and the Pricing & Value Leads on in‑depth and advanced analytics initiatives; the environment is collaborative, insight‑driven, and geared toward delivering measurable business value through rigorous analysis and thoughtful interpretation. **Your day-to-day** As a **Data Analyst** in an Agile Way of Working, you will be a part of a Squad and will dedicate your time and efforts to achieve the tribe/ squad’s purpose through: In this role, you will: * Gather, prepare, and analyse large datasets to deliver robust insights supporting business strategies across customer, marketing, and digital channels. * Develop and maintain dashboards, reports, and analytical datasets tailored to business needs, ensuring accuracy and clarity in all outputs. * Collaborate with stakeholders and senior analysts to identify opportunities, design and execute segmentation, campaign analysis, and product evaluations. * Coach and mentor junior analysts, promoting best practices within the team. * Act as main point of contact for cross-functional projects, maintaining alignment on definitions, data structures, and objectives. * Conduct deep-dive analyses to identify business drivers, proactively recommending actions to enhance customer unders