Mastercard
Payments
DataAnalysisLead–ServiceMapping&Strategy
Neural analysis suggests this role is
optimal for Mid candidates.
“Data Analysis Lead – Service Mapping & Strategy at Mastercard. Skills: Service Mapping, Data Analysis, Strategy Development, Operational Resilience. Shaping the strategy to enable service resilience, technology transformation, and client-focused service operations across the live-markets portfolio of RTP International. Supporting business functions to identify, own, manage and report how they operate and identify improvements”
What You'll Achieve.
Improve customer experience; Improve system resilience; Business growth; Achieve a stable and resilient Real-Time Payment service; Deliver identifiable improvements in accordance with the wider business, customer, regulatory and compliance requirements; Improve automation and tooling to support BAU service mapping rollout; Improve stability, resilience, and scalability
Industry & Context.
Identify gaps in resilience; Identify gaps in service maturity; Drive targeted initiatives to improve stability, resilience, and scalability
Abide by Mastercard’s security policies, Ensure the confidentiality and integrity of the information being, Report any suspected information security violation or breach, Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines
What They're Looking For.
Must Have
Extensive experience in business, data and process driving improvement through data-driven insights, communication, and strategic thinking to boost efficiency and achieve goals, Extensive experience in ITIL proven understanding and application of service mapping within an IT service management practice, Experience and clear understanding of service analysis and mapping, including regulatory, contractual, and operational service perspectives across complex inter-dependant services, Good communicator with moderate experience in stakeholder management and engagement, Good understanding Mastercard Realtime / Faster Payments services, processes, technologies, and solutions, Moderate professional experience in financial services, cards, payments, or another related field
Nice to Have
Workshop design and facilitation experience beneficial but not essential, Experience building relationships and working with technical, business and financial stakeholders
What You'll Do.
Shaping the strategy to enable service resilience
technology transformation
and client-focused service operations across the live-markets portfolio of RTP International
Supporting business functions to identify
manage and report how they operate and identify improvements
Translating complex data into actionable intelligence that improves customer experience
executing and evolving the plans and roadmap to achieve a stable and resilient Real-Time Payment service
Facilitating and uplifting the establishment of an organisation-wide view of our services and mapping contracted and operational services to the products
infrastructure and processes required to deliver them
Executing the definition of detailed service maps
identifying gaps in resilience and delivering identifiable improvements in accordance with the wider business
regulatory and compliance requirements
Developing and executing service management strategy aligned with Mastercard’s RTP International business and technology objectives
Translating strategic roadmaps into concrete execution plans
Partnering with product and engineering teams to ensure operational readiness for platform enhancements
and regulatory changes
Supporting the development of the overall Service Mapping approach and strategy and defining standards
Leading the development and uplift of regulated business services required to support our Operational Resilience outcomes and engagement across the Mastercard live markets
Defining outputs and the activities required to deliver fit-for-purpose service mapping for each type of identifying gaps in resilience or improvements to be assessed within a risk-based model
technology and process analysis activities including information gathering
stakeholder engagement and workshop supporting and uplifting current BAU support mechanisms in line with the service mapping approach
Collaborating with the wider operational resilience team to develop outputs and artefacts
such as findings reports
leadership presentations that deliver insights and recommendations based on the specific service mapping informing and developing improvements to improve automation and tooling to support BAU service mapping rollout
Reporting on aligning with key objectives being measured above and co-ordinating activities with peers
Identifying gaps in service maturity and driving targeted initiatives to improve stability
Translating complex technical and operational topics into clear
actionable insights for senior stakeholders
Partnering with regional teams to ensure consistent service standards while accommodating local market requirements
How You'll Work.
Team & Collaboration
Collaborate with product, engineering, risk, and business teams; Working in collaboration with other functions such as Business and Service Operations, Engineering, Risk, Controls, Product and Customer Account in line with wider Technology and Operations team; Collaborate with the wider operational resilience team; Partner with regional teams
Communication Scope
Good communicator with moderate experience in stakeholder management and engagement; Translating complex technical and operational topics into clear, actionable insights for senior stakeholders
Process & Methodology
Translating strategic roadmaps into concrete execution plans, milestones, and success metrics
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Data Analysis Lead – Service Mapping & Strategy ### Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Job description. What is the opportunity? This is an exciting opportunity in shaping the strategy to enable service resilience, technology transformation, and client-focused service operations across the live-markets portfolio of RTP International and also to support business functions to identify, own, manage and report how they operate and identify improvements. You will collaborate with product, engineering, risk, and business teams to translate complex data into actionable intelligence that improves customer experience, system resilience, and business growth.The successful candidate will become part of a high performing team, dedicated to delivering payment services across the globe, underpinning over 3
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