Arc'teryx
ERP & Corporate Systems
DAPSystemsSpecialist
Neural analysis suggests this role is
optimal for Senior candidates.
“DAP Systems Specialist at Arc'teryx. Skills: digital adoption platform management, platform governance, content strategy, user enablement, WalkMe platform expertise. Managing and improving the adoption of our DAP. ensuring its smooth operation, accessibility, and effectiveness”
Industry & Context.
troubleshooting issues; navigating uncertainty and change; backing your expertise and knowledge of the product
Candidates must be eligible to work in Canada
What They're Looking For.
Must Have
8+ years of experience in digital adoption, product, platform, or enterprise SaaS roles, hands-on experience designing or supporting in-app guidance at scale, direct experience or certification in the WalkMe Digital Adoption Platform, subject matter expertise in WalkMe or similar DAP Products, scaled similar DAP software in your earlier roles, understand content and governance standards and have implemented these in previous roles, self-guided individual that displays autonomous leadership qualities and assumes a growth-mindset
Nice to Have
Knowledge of DAP integrations is considered an asset, Experience working in the retail sector is considered an asset, Experience with SAP GUI and/or Fiori is considered an asset
What You'll Do.
Managing and improving the adoption of our DAP
ensuring its smooth operation
and scaling a community of ‘power users’
Collaborating with subject matter experts and technical knowledge owners to develop and implement engaging training content
Providing technical support and guidance to a community of users on DAP functionality
optimizing user experience
Providing subject matter expertise in an advisory capacity
driving best practice recommendations on tool adoption
providing timely product-related advice
& maintaining content quality standards
Ownership of content transports from editor to test and to production
Instituting a well-defined and repeatable protocol for content transports
Training and on-boarding new users of the tool effectively
Establishing governance guardrails
naming conventions and role guidelines
Owning the analytics and insights feature of the analyze usage patterns and make suggestions & recommendations
Driving the operating and enablement train users
compile training documentation
and holding office hours
Scaling WalkMe as an enterprise platform
Triaging and working on new support tickets related to incidents or operational support
Managing the rollout of new training assets
into a larger knowledge base
Create content in the DAP Platform – Smart WalkThrus
Launchers etc. and deploy to a user base
How You'll Work.
Team & Collaboration
partner with business teams to enable technology as a key ally in meeting their enterprise strategic targets; collaborating with a diverse set of stakeholders across the critical business functions of the organization like supply chain, design, people and culture among others
Process & Methodology
product vision, longer-term product vision, building a legacy
Full Job Description
## Description Your Opportunity at ARC’TERYX: This role is to help scale Arc’teryx’s strategic digital adoption platform that enables technology business users and teams to adopt digital transformation initiatives to meet & exceed the company’s strategic goals. Reporting to the SAP Training Manager, you will play a key role in shaping how the platform is governed and used across the business, balancing day‑to‑day execution with longer‑term product vision. You will play a hands‑on ownership role of platform capabilities, and will have the opportunity to build processes, standards, and operating models that do not yet exist. You will help establish scalable governance, content standards and reusability, analyze usage patterns, and help extend the chosen digital adoption platform across Arc’teryx as the tool of choice. You will work through a blue-sky implementation landscape navigating uncertainty and change, backing your expertise and knowledge of the product. This is an opportunity for someone who is motivated by the opportunity to build a legacy. This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada. Meet Your Future Team: The ERP and Corporate Applications team is in the Technology vertical of Arc’teryx. You will be in the same team as other product managers, who partner with business teams to enable technology as a key ally in meeting their enterprise strategic targets. As part of this team, you would be collaborating with a diverse set of stakeholders across the critical business functions of the organization like supply chain, design, people and culture among others. This is a new team with a fresh mandate to implement best-in-class digital adoption practices in the company. ## If you were in the DAP Systems Specialist role now, here are some of the core activities you would be doing Managing and improving the adoption of our DAP, ensuring its smooth operation, accessibility, and
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