DanishSpeakingFitbitCustomerSupportSpecialist-WorkInSofia

Mercier Consultancy MD is seeking a Danish Speaking Fitbit Customer Support Specialist to join our team in Sofia. This role offers a great opportunity for Danish speakers interested in health and fitness technology to provide exceptional support to Fitbit users. As a key member of the customer support team, you will assist Danish-speaking customers with their Fitbit devices and related inquiries, ensuring high levels of satisfaction. ### Key Responsibilities * Provide excellent customer support to Danish-speaking Fitbit users via phone, email, and chat. * Assist customers with troubleshooting device issues, app usage, and general Fitbit-related questions. * Document all customer interactions accurately and follow up when necessary. * Collaborate with technical and product teams to resolve complex problems. * Stay updated with Fitbit products and features to provide accurate information. * Participate in ongoing training to enhance product knowledge and customer service skills. **Requirements** * Fluency in Danish (both spoken and written) is essential; proficiency in English is an advantage. * Previous experience in customer support, preferably in a tech or fitness-related field. * Strong communication and interpersonal skills. * Good problem-solving abilities and customer-oriented approach. * Familiarity with CRM tools and computer proficiency. * Ability to work effectively in a team and independently. * Willingness to work onsite in Sofia. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. Monthly Performance Bonus 4. 1500 Euro Signing Bonus 5. Fully Paid Training 6. Health Insurance 7. And Much More...