Danish-speakingCustomerSupportAgentforiGamingclient

Picture this: short commutes, international colleagues, sunshine most of the year — and a role where you’re actually learning how a global online business works behind the scenes. Founded in 2008, our client is a major player in the international iGaming industry, operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine scale with a people-focused culture. They don’t aim for “good enough.” They aim for best-in-class customer experience, and that’s where you come in. ### **The Role** This isn’t a copy-paste customer service job. You’ll become an expert on the company’s sportsbook and casino products and act as a one-stop contact point for players. You’ll handle daily communication via **calls, live chat, and email** , making sure players receive fast, clear, and professional support. No two days look the same, and that’s part of what makes the role interesting. **You will:** * Resolve customer queries across phone, chat, and email * Take ownership of complex cases and follow them through to resolution * Work directly with internal teams and external providers * Approve withdrawals and handle account-related processes * Process KYC documentation and conduct enhanced due diligence when needed * Run daily security and transaction checks to protect the business * Contribute to team KPIs and overall service levels * Share feedback to improve systems, FAQs, and internal processes * Support management with ad hoc analysis of customer trends ### **Development & Growth** Our client actively invests in employee development through an internal programme. You’ll gain exposure to areas like: * Escalations * Fraud & Risk * Compliance * Commercial * Product It’s designed to help you grow beyond your role and open doors internally, not just keep you in one position. **Requirements** * Fluent Danish (written & spoken) * Comfortable working shifts * Strong problem-solving and analytical mindset * Able to multit