SIXT
mobility services
DamageClaimsAgent
“Damage Claims Agent at SIXT. Skills: case management, coordination, communication. Manage vehicle damage cases. Coordinate repairs”
What You'll Achieve.
efficient and cost-effective vehicle return to service
Industry & Context.
problem-solving
What They're Looking For.
Must Have
coordination experience, case management experience, customer service experience, attention to detail, excellent written and verbal communication skills, comfortable working with computer systems and databases, Basic understanding of vehicle damage and repair processes
Nice to Have
knowledge of fleet, knowledge of automotive, knowledge of insurance, knowledge of claims administration
What You'll Do.
Manage vehicle damage cases
Communicate with customers
Ensure efficient and cost-effective vehicle return to service
Receive and log damage reports
Assess evidence to prioritise and categorise incidents
Source and evaluate repair estimates
Authorise repairs within limits
Coordinate repair bookings
Monitor repair progress
Arrange temporary vehicles
Conduct quality checks before handover
Maintain accurate case records
Compile files for Billing & Recharge handover
Provide clear liability assessments
Liaise with Insurance Professionals on complex cases
and stakeholders updated
Handle inquiries professionally within SLA
How You'll Work.
Team & Collaboration
coordinate with internal teams; communicate with customers; communicate with drivers; communicate with bodyshops; liaise with Insurance Professionals
Communication Scope
excellent written and verbal communication skills; clear liability assessments; handle inquiries professionally
Applying for this Damage Claims Agent role?
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