CzechTravelAgentinGreece-Remote/On-site

Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a **Czech/Slovak Travel Agent** to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service. ### Key Responsibilities * Handle incoming customer and partner queries via phone, email, and chat in both **Czech/Slovak** and **English** * Assist with reservations, cancellations, modifications, and general travel-related issues * Provide guidance on platform tools, policies, and procedures * Log all interactions in the CRM system, ensuring accuracy and follow-up * Identify issues, resolve them quickly, and escalate when necessary * Maintain professionalism and empathy, particularly in stressful situations * Consistently meet service quality and customer satisfaction goals **Requirements** * Fluency in **Czech/Slovak** and **English**(verbal and written) * Strong computer and multitasking skills * Excellent problem-solving and communication abilities Will be considered a great asset if you have: * Previous customer service, travel, or hospitality experience **Benefits** * **Competitive Salary** * **Monthly Bonuses** * **Meal Vouchers** * **Health care benefits and numerous other discounts** * **Continuous Training** and access to Educational Platforms * **Relocation** **package** for candidates relocating from abroad, including travel expenses and initial accommodation