CzechSpeakingCustomerSupportForBooking.com-PaidRelocationToAthens

Mercier Consultancy is excited to offer a position for a Czech Speaking Customer Support Representative for Booking.com, with a paid relocation package to Athens, Greece. This role is ideal for individuals fluent in Czech who are passionate about delivering outstanding customer service in the travel and accommodation sector. ### Key Responsibilities * Provide customer support to Czech-speaking clients of Booking.com via phone, email, and chat. * Assist customers with booking inquiries, modifications, cancellations, and resolution of any issues encountered during their experience. * Handle complaints professionally and efficiently to ensure high customer satisfaction. * Document all customer interactions accurately in the CRM system. * Collaborate with relevant departments to address client needs and improve service quality. * Stay updated on Booking.com’s policies, offerings, and industry trends to provide knowledgeable support. **Requirements** * Fluency in Czech (both written and spoken) is essential; proficiency in English is an advantage. * Excellent communication and problem-solving skills. * Ability to manage multiple tasks and work efficiently in a fast-paced environment. * Familiarity with CRM systems and booking platforms is a plus. * Strong customer-oriented mindset and ability to work both independently and as part of a team. * No experience needed, but willingness to learn! * Willingness to relocate to Athens, Greece, with paid relocation support provided. **Benefits** * Competitive Monthly Salary * Fully Paid Relocation Package * Fully paid training * Airport Pick-Up * 2 Extra Salaries Per Year * Health Insurance * Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece * And many other benefits!