Mercier Consultancy
Consumer Services
CzechSpeakingCustomerServiceforBooking.comWorkfromHomeinGreece
“Czech-Speaking Customer Service for Booking. com - Work from Home in Greece at Mercier Consultancy. Skills: Czech language proficiency, English language proficiency, Customer service. Provide excellent customer service in Czech via phone, email, and chat for Booking. com related inquiries. Assist customers with hotel bookings, cancellations, and modifications”
What You'll Achieve.
Deliver an outstanding experience for Booking. com users; Ensure customer satisfaction
Industry & Context.
Resolve complaints and issues promptly and professionally
Must clearly state nationality and native language in application, Willing to live and work in Greece
What They're Looking For.
Must Have
Fluency in Czech and English (both written and spoken), Willing to live and work in Greece
What You'll Do.
Provide excellent customer service in Czech via phone
and chat for Booking. com related inquiries
Assist customers with hotel bookings
Resolve complaints and issues promptly and professionally
Manage customer interactions accurately in CRM systems
Gather and relay customer feedback for continuous service improvement
Stay updated on booking policies
How You'll Work.
Team & Collaboration
Collaborate with internal teams and hotel partners to ensure customer satisfaction
Communication Scope
Fluent communication in Czech and English (written and spoken)
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