CXE-LearningOperationsProgramManager

At SailPoint, the Customer Experience & Enablement team is on a mission to grow identity security skills to meet the increasing demand for talent in the Identity Security industry. Reporting to the Senior Manager, Training & Certification Development, you will be a key leader in scaling our training programs through operational excellence and strategic vendor management. You will own the program management of our training content maintenance workflows, ensuring ongoing quality, efficiency, and impact. You will manage the relationship and workload of our training development vendor(s), collaborate closely with your colleagues across the business, and implement innovative operational approaches to enhance effectiveness. Your leadership will be key in driving seamless execution and continuous improvement for our global training programs. **Key Responsibilities:** · Oversee the end-to-end program management of training maintenance operations, working closely with the Sr. Program Manager, Training & Certification Development to ensure seamless execution of learning product maintenance by aligning cross-functional teams (Vendor team, internal SMEs, LMS admins, and GTM) around priorities, resources, and timelines. · Establish and enforce operational quality standards for all vendor-executed training projects, including branding guidelines, templates, and development best practices, incorporating industry benchmarks and customer insights. · Working collaboratively with the Learning Operations Program Manager, and aligned with the processes of the rest of the Training & Certification Development team, drive adoption of internal team-vendor workflows for training development and review, enabling quality assurance, actionable feedback, and timely hand-offs. · Manage training operations vendor relationships and budgets, ensuring appropriate vendor selection, seamless vendor onboarding, cost-effective resource allocation, reviewing invoices for accuracy, and maintaining complian