CXTechManager

**_Summary_** Circle K has an ambition to grow it’s business in the next several years through making its customers’ lives a little easier every day by delivering differentiated, delightful customer experiences. Technology leadership and customer technology capability will be critical to achieving this goal. A key focus area is to innovate the Customer Journey and deliver on our digital channel offerings. That’s where you come in, we are looking for a Technology Customer Experience Manager to join our team. This is a role within the Global Technology team, that will be responsible for bringing the at store checkout & ordering experience to life through technology and digital capabilities. Reporting to the Senior Manager, Digital Channels Technology, you will be a key partner to our Global Customer Experience and Global Development teams. ** _Responsibilities_** * Key resource in the overall success of the store checkout and ordering experience within our stores, , aligning to the business objectives. * Trusted advisor for the Senior Manager, reporting at the program level about work done within the agile team * Works with the technology teams to align on expectations with business stakeholders for delivery of new capabilities, features, and functionalities. * Collaborate with Product Managers, Product Technical Owners, Solution Architects, Product Lead and Application teams to define the product backlog and feature priority, including the support of these features with planning cycles * Meeting with vendor partners and retails systems to manage delivery of dependencies resource management, and delivery excellence * Removes Product Level Blockers (e.g. dependency between teams) * Strengthen cross-functional leadership by maintaining communication between tech, product, and business teams * Support testing coordination for releases​ * Improve customer experience by managing technical programs or platform enhancements that balance user empathy, business needs, and tech