Scout Motors
CXReportingAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“CX Reporting Analyst at Scout Motors. Skills: Customer Support Analytics, Reporting Frameworks. Turn customer signals into action. Own Customer Support reporting and analytics”
What You'll Achieve.
Turn customer signals into action; Ensure timely, relevant insights; Ensure context to act
Industry & Context.
Identify performance gaps; Identify root causes; Turning ambiguity into structured insights
What They're Looking For.
Must Have
5+ years experience, Customer Support/CX or Operations teams experience
Nice to Have
VoC programs experience, Survey platforms experience, Ticketing/CRM experience, Product analytics tools experience, Data warehouses experience, Presenting to senior leadership, Facilitating cross-functional forums
What You'll Do.
Turn customer signals into action
Own Customer Support reporting and analytics
Lead Voice of the Customer reporting company-wide
Partner with Customer Support Ops
Partner with CX Excellence
Partner with CX Content
Translate complex data into clear insights
Identify performance gaps
Recommend data-backed improvements
Track data-backed improvements
Build reporting that aligns owners
Build reporting that aligns SLAs
Build reporting that aligns next steps
Address issues discovered in data
Verify issues discovered in data
Create Voice of the Customer reporting framework
Manage Voice of the Customer reporting framework
Partner with Aftersales
Ensure context to act
Maintain metric dictionaries
Maintain report catalogs
How You'll Work.
Team & Collaboration
Cross-functional partnership; Customer Support Ops; CX Excellence; CX Content; Product; Quality; Support; Sales; Aftersales; Retail
Communication Scope
Storytelling; Presenting
Full Job Description
Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! What you’ll do The CX Reporting Analyst turns customer signals into action. This role owns Customer Support reporting and analytics and leads Scout’s Voice of the Customer (VoC) reporting company‑wide. You’ll partner with Customer Support Ops (Human Support), CX Excellence (quality), and CX Content translate complex data into clear insights on trends, risks, and opportunities. Proactive analysis: Identify performance gaps, root causes, and leading indicators; recommend and tra
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