CXManager

The CX Manager plays a critical dual role as both a trusted advisor and technical consultant to Talkdesk's most valuable customers. This individual will drive product adoption, optimize customer ROI, and ensure long-term customer health through outcome-based enablement, technical guidance, and change management support. The CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers. This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships. Key Responsibilities Technical Enablement drive use case road map and guide feature utilization. Demonstrate product features and capabilities within the platform Partner with customer to strategize on adoption and innovation roadmap Collaborate with Professional Services, Product, Support, and Engineering teams to resolve issues and surface enhancements. Understand and disseminate technical best practices to customers Customer Success both are subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 6/3/2026. Benefits and perks listed above may vary based on the nature of your employment with Talkdesk. All questions or concerns about this posting should be directed to the Talent