Talkdesk
Customer Experience Automation
CXManager
Neural analysis suggests this role is
optimal for Senior candidates.
“CX Manager at Talkdesk. Skills: technical advisor, strategic partner, product adoption, technical initiatives, customer success, enablement, change management, Customer Relationship Management (CRM). drives measurable business outcomes by leading advanced product adoption. overseeing complex technical initiatives”
What You'll Achieve.
drives measurable business outcomes
Industry & Context.
analytical and problem-solving skills; solving complex technical challenges
Willingness to travel up to 25–30%
What They're Looking For.
Must Have
Ability to align technical solutions to strategic business outcomes and ROI, analytical and problem-solving skills, with comfort operating in ambiguous environments, Excellent written and verbal communication skills with a consulting mindset and high attention to detail, Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations
Nice to Have
PMP or equivalent certification preferred, Experience with contact center technology or customer experience platforms strongly preferred
What You'll Do.
drives measurable business outcomes by leading advanced product adoption
overseeing complex technical initiatives
ensuring long-term customer success through strategic enablement
and change management
serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization
assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers
How You'll Work.
Team & Collaboration
serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams
Communication Scope
Executive-level communication skills; Excellent written and verbal communication skills
Process & Methodology
PMP or equivalent certification preferred
Full Job Description
Role Overview The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management. The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers. This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships. Key Responsibilities Enterprise Technical Enablement PMP or equivalent certification preferred. Ability to align technical solutions to strategic business outcomes and ROI. Executive-level communication skills with the ability to influence and advise senior stakeholders. Strong analytical and problem-solving skills, with comfort operating in ambiguous environments. Excellent written and verbal communication skills with a consulting mindset and high attention to detail. Experience with contact center technology or customer experience platforms strongly preferred. Willingness to travel up to 25–30%. Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations. Pay Range (OTE Pay): $### - $### Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefit
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