Gusto, Inc.
SaaS
CXLearning&DevelopmentFacilitation&ProgramsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“CX Learning & Development Facilitation & Programs Manager at Gusto, Inc.. Skills: AI-enabled learning solutions, AI tools, Prompt engineering. Use AI tools consistently in day-to-day workflow. Accelerate copy, program design, and analysis”
Industry & Context.
Expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)
What They're Looking For.
Must Have
Demonstrated experience designing, implementing, and evaluating AI-enabled learning solutions, Demonstrated experimentation with AI applications in learning, communication, or content design, Practical experience with modern AI tools and workflows used in L&D, Ability to prompt and fine-tune AI tools to produce high-quality, relevant, and brand-aligned outputs, Skilled in balancing automation with human creativity
Nice to Have
AI experience requirements vary by role and will be assessed during the interview process
What You'll Do.
Use AI tools consistently in day-to-day workflow
Systematize AI habits for team
Design AI-enabled learning solutions
Implement AI-enabled learning solutions
Evaluate AI-enabled learning solutions
Experiment with AI applications in learning
Experiment with AI applications in communication
Experiment with AI applications in content design
Balance automation with human creativity
How You'll Work.
Team & Collaboration
Systematizing AI habits for your team
Full Job Description
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy. AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: Our CX Learning you use AI tools consistently in your day-to-day workflow to accelerate copy, program design, and analysis, and you're building toward systematizing those habits for your team. Demonstrated experience designing, implementing, and evaluating AI-enabled learning solutions. Demonstrated experimentation with AI applications in learning, communication, or content design. Technical and AI-related skills: Practical experience with modern AI tools and workflows used in L& D. Familiarity with LLMs, prompt engineering, and APIs/integrations. Familiarity with AI tools that support content creation, data analysis, or learner engagement. Ability to prompt and fine-tune AI tools to produce high-quality, relevant, and brand-aligned outputs. Skilled in balancing automation with human creativity, ensuring learning experiences remain empathetic and human-centered. The cash compensation range for this role is $138,365 - $169,000 in New York, NY & San Francisco, CA and $106,940 - $139,500 in Denver, CO and Phoenix, AZ. Final offer amounts are determined by
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